Terms and Conditions
document content
Terms and Conditions of the Online Store
§ 1 - Preliminary Provisions
1. S1. The online store Bee Collector, available at www.beecollector.com, is operated by company Fernando Dymitr Juszczuk based in Gdańsk, ul. Śląska 17/18, 80-389 Gdańsk, registered in the Central Register and Information on Business Activity (CEIDG) maintained by the minister responsible for economy, NIP: 7422189443, REGON: 382233290, VAT NUMBER: PL7422189443
2. the Store and define the rules for using the Online Store as well as the rules and procedures for concluding Sales Agreements with the Customer remotely through the Store.
§ 2 - Definitions
1. Consumer – a natural person entering into an agreement with the Seller through the Store, the subject of which is not directly related to their business or professional activity.
2. Seller – a natural person conducting business activity under the name Fernando Dymitr Juszczuk, registered in the Central Register and Information on Business Activity (CEIDG) maintained by the minister responsible for economy, NIP 7422189443, REGON 382233290
3. Customer – any entity making purchases through the Store.
4. Entrepreneur – a natural person, legal entity, and an organizational unit that is not a legal entity, which a separate law grants legal capacity, conducting business activity on their own behalf, who uses the Store.
5. Store – an online store operated by the Seller at www.beecolletor.com
6. Distance Contract – a contract concluded with the Customer as part of an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Terms and Conditions – these terms and conditions of the Store.
8. Order – a declaration of the Customer’s will submitted via the Order Form and directly aimed at concluding a Sales Agreement for the Product or Products with the Seller.
9. Account – customer account in the Store, where data provided by the Customer and information about Orders placed by them in the Store are collected.
10. Registration Form – a form available in the Store that allows creating an Account.
11. Order Form – an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart – an element of the Store software where the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a product sales agreement concluded or being concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means – according to the features of the Product – a service agreement and a contract for specific work.
§ 3 - Contact with the Store
1. Seller’s address: ul. Śląska 17/18, 80-389 Gdańsk
2. Seller’s e-mail address: contact@beecollector.com
3. Seller’s phone number: +48 609 628 726
4.Seller’s bank account number:
IBAN: PL 16 1160 2202 0000 0003 6888 3950
SWIFT CODE: BIGBPLPW
Bank name: Bank Millennium S.A.
Bank address: ul. Stanisława Żaryna 2A, 02-593 Warszawa
Bank country: Poland
5. The Customer can communicate with the Seller using the addresses and phone numbers provided in this section.
6. The Customer can communicate with the Seller by phone between 9:00 AM – 5:00 PM.
2. Seller’s e-mail address: contact@beecollector.com
3. Seller’s phone number: +48 609 628 726
4.Seller’s bank account number:
IBAN: PL 16 1160 2202 0000 0003 6888 3950
SWIFT CODE: BIGBPLPW
Bank name: Bank Millennium S.A.
Bank address: ul. Stanisława Żaryna 2A, 02-593 Warszawa
Bank country: Poland
5. The Customer can communicate with the Seller using the addresses and phone numbers provided in this section.
6. The Customer can communicate with the Seller by phone between 9:00 AM – 5:00 PM.
§ 4 - Technical Requirements
To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are required:
an end device with Internet access and a web browser such as Google Chrome,
an active electronic mail account (e-mail),
enabled cookies.
an end device with Internet access and a web browser such as Google Chrome,
an active electronic mail account (e-mail),
enabled cookies.
§ 5 - General Information
1. The Seller, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties, or incompatibility of the Online Store with the Customer’s technical infrastructure.
2. Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing necessary personal and address data that enable the Order to be processed without creating an Account.
3. Prices shown in the Store are given in Polish zlotys and are gross prices (include VAT).
4. The final (ultimate) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery, and postal services), about which the Customer is informed on the Store’s pages when placing the Order, including at the moment of expressing the will to be bound by the Sales Agreement.
5. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (ultimate) price is the total price including all payments for the settlement period.
6. When the nature of the subject of the Agreement does not allow, reasonably judging, for an earlier calculation of the final (ultimate) price, information on the way in which the price will be calculated, as well as on charges for transport, delivery, postal services, and other costs, will be provided in the Store in the Product description.
2. Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing necessary personal and address data that enable the Order to be processed without creating an Account.
3. Prices shown in the Store are given in Polish zlotys and are gross prices (include VAT).
4. The final (ultimate) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery, and postal services), about which the Customer is informed on the Store’s pages when placing the Order, including at the moment of expressing the will to be bound by the Sales Agreement.
5. In the case of an Agreement covering a subscription or provision of services for an indefinite period, the final (ultimate) price is the total price including all payments for the settlement period.
6. When the nature of the subject of the Agreement does not allow, reasonably judging, for an earlier calculation of the final (ultimate) price, information on the way in which the price will be calculated, as well as on charges for transport, delivery, postal services, and other costs, will be provided in the Store in the Product description.
§ 6 - Creating an Account in the Store
1. To create an Account in the Store, you must fill out the Registration Form. It is necessary to provide the following data: First and Last Name, Email, Delivery Address, and phone number.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account is done by entering the login and password established in the Registration Form. 4. The Customer has the option at any time, without giving a reason and without incurring any fees, to delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account is done by entering the login and password established in the Registration Form. 4. The Customer has the option at any time, without giving a reason and without incurring any fees, to delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.
§ 7 - Rules for Placing Orders
In order to place an Order, you should:
1. log in to the Store (optional);
2. select the Product that is the subject of the Order, and then click the “Add to cart” button (or equivalent);
3. log in or use the option to place an Order without registration;
4. if you have chosen the option to place an Order without registration – fill in the Order Form by entering the recipient’s data and the address to which the Product is to be delivered, select the type of shipment (method of delivering the Product), enter the invoice data if they are different from the recipient’s data,
5. click the “Order and pay” button / click the “Order and pay” button and confirm the order by clicking on the link sent in the e-mail message,
6. choose one of the available payment methods and, depending on the payment method, pay for the order within the specified time, subject to § 8 point 3.
1. log in to the Store (optional);
2. select the Product that is the subject of the Order, and then click the “Add to cart” button (or equivalent);
3. log in or use the option to place an Order without registration;
4. if you have chosen the option to place an Order without registration – fill in the Order Form by entering the recipient’s data and the address to which the Product is to be delivered, select the type of shipment (method of delivering the Product), enter the invoice data if they are different from the recipient’s data,
5. click the “Order and pay” button / click the “Order and pay” button and confirm the order by clicking on the link sent in the e-mail message,
6. choose one of the available payment methods and, depending on the payment method, pay for the order within the specified time, subject to § 8 point 3.
§ 8 - Available Delivery Methods and Payments
1. The Customer can use the following delivery methods or pickup of the ordered Product:
a. Postal shipment, cash on delivery postal shipment,
b. Courier shipment, cash on delivery courier shipment,
c. Personal pickup available at: ul. Śląska 17/18, 80-389 Gdańsk
2. The Customer can use the following payment methods:
a. Payment upon receipt b. Cash on delivery payment c. Bank transfer to the Seller’s account
4. Electronic payments
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s pages.
a. Postal shipment, cash on delivery postal shipment,
b. Courier shipment, cash on delivery courier shipment,
c. Personal pickup available at: ul. Śląska 17/18, 80-389 Gdańsk
2. The Customer can use the following payment methods:
a. Payment upon receipt b. Cash on delivery payment c. Bank transfer to the Seller’s account
4. Electronic payments
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s pages.
§ 9 - Execution of Sales Agreement
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed an Order using the Order Form in the Online Store in accordance with § 7 of the Terms and Conditions.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution.
Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending to the Customer an appropriate e-mail message to the e-mail address provided during the Order placement, which contains at least the Seller’s statements on receiving the Order and accepting it for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail message by the Customer, the Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses:
○ payment by bank transfer, electronic payments, or payment card, the Customer is obliged to make the payment within 1 calendar day from the day of concluding the Sales Agreement – otherwise the order will be canceled.
○ cash on delivery payment upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.
○ cash payment upon personal pickup of the shipment, the Customer is obliged to make the payment upon pickup of the shipment within 1 day from the day of receiving information about the readiness of the shipment for pickup.
4. If the Customer has chosen a delivery method other than personal pickup, the Product will be shipped by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
5. A. In the case of ordering Products with different delivery times, the delivery time is the longest given time. B. In the case of ordering Products with different delivery times, the Customer has the option of requesting the delivery of Products in parts or the delivery of all Products after completing the entire order.
6. The start of the Product delivery period to the Customer is calculated as follows:
○ In the case of the Customer choosing payment by bank transfer, electronic payments, or payment card – from the day the Seller’s bank account is credited.
○ In the case of the Customer choosing the cash on delivery payment method – from the day of concluding the Sales Agreement,
7. In the case of the Customer choosing personal pickup of the Product, the Product will be ready for pickup by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for pickup by sending an appropriate e-mail message to the e-mail address provided by the Customer when placing the Order.
8. In the case of ordering Products with different readiness times for pickup, the Customer has the option of picking up Products in parts (according to their readiness for pickup) or picking up all Products after completing the entire order.
9. The start of the period of readiness of the Product for pickup by the Customer is calculated as follows:
○ In the case of the Customer choosing payment by bank transfer, electronic payments, or payment card – from the day the Seller’s bank account is credited.
○ In the case of the Customer choosing cash payment upon personal pickup – from the day of concluding the Sales Agreement.
10. Product delivery takes place within Europe.
11. Product delivery to the Customer is chargeable, unless the Sales Agreement provides otherwise. The costs of Product delivery (including charges for transport, delivery, and postal services) are indicated to the Customer on the Online Store website in the “Delivery costs” section and during the Order placement, including at the moment when the Customer expresses the will to be bound by the Sales Agreement.
12. Personal pickup of the Product by the Customer is free of charge.
2. After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution.
Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending to the Customer an appropriate e-mail message to the e-mail address provided during the Order placement, which contains at least the Seller’s statements on receiving the Order and accepting it for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail message by the Customer, the Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses:
○ payment by bank transfer, electronic payments, or payment card, the Customer is obliged to make the payment within 1 calendar day from the day of concluding the Sales Agreement – otherwise the order will be canceled.
○ cash on delivery payment upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.
○ cash payment upon personal pickup of the shipment, the Customer is obliged to make the payment upon pickup of the shipment within 1 day from the day of receiving information about the readiness of the shipment for pickup.
4. If the Customer has chosen a delivery method other than personal pickup, the Product will be shipped by the Seller within the time specified in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
5. A. In the case of ordering Products with different delivery times, the delivery time is the longest given time. B. In the case of ordering Products with different delivery times, the Customer has the option of requesting the delivery of Products in parts or the delivery of all Products after completing the entire order.
6. The start of the Product delivery period to the Customer is calculated as follows:
○ In the case of the Customer choosing payment by bank transfer, electronic payments, or payment card – from the day the Seller’s bank account is credited.
○ In the case of the Customer choosing the cash on delivery payment method – from the day of concluding the Sales Agreement,
7. In the case of the Customer choosing personal pickup of the Product, the Product will be ready for pickup by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for pickup by sending an appropriate e-mail message to the e-mail address provided by the Customer when placing the Order.
8. In the case of ordering Products with different readiness times for pickup, the Customer has the option of picking up Products in parts (according to their readiness for pickup) or picking up all Products after completing the entire order.
9. The start of the period of readiness of the Product for pickup by the Customer is calculated as follows:
○ In the case of the Customer choosing payment by bank transfer, electronic payments, or payment card – from the day the Seller’s bank account is credited.
○ In the case of the Customer choosing cash payment upon personal pickup – from the day of concluding the Sales Agreement.
10. Product delivery takes place within Europe.
11. Product delivery to the Customer is chargeable, unless the Sales Agreement provides otherwise. The costs of Product delivery (including charges for transport, delivery, and postal services) are indicated to the Customer on the Online Store website in the “Delivery costs” section and during the Order placement, including at the moment when the Customer expresses the will to be bound by the Sales Agreement.
12. Personal pickup of the Product by the Customer is free of charge.
§ 10 - Right to Withdraw from the Agreement
1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
2. The period specified in paragraph 1 begins upon delivery of the Product to the Consumer or a person designated by them other than the carrier.
3. In the case of an Agreement that covers many Products that are delivered separately, in batches, or in parts, the period indicated in paragraph 1 runs from the delivery of the last item, batch, or part.
4. In the case of an Agreement that consists of regular delivery of Products for a definite period (subscription), the period indicated in paragraph 1 runs from taking possession of the first of the items.
5. The Consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this period.
6. The declaration may be sent by traditional mail, fax, or electronically by sending the declaration to the Seller’s e-mail address or by submitting the declaration on the Seller’s website – the Seller’s contact details are specified in § 3. The declaration can also be submitted on a form, a template of which is attached as Appendix No. 1 to these Terms and Conditions and as an appendix to the Act of May 30, 2014, on consumer rights, but this is not mandatory.
7. If the Consumer sends the declaration electronically, the Seller will immediately send the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement.
8. Effects of withdrawal from the Agreement:
○ In the case of withdrawal from a Distance Agreement, the Agreement is considered not to have been concluded.
○ In the case of withdrawal from the Agreement, the Seller returns to the Consumer immediately, no later than within 14 days from the day of receiving the Consumer’s declaration of withdrawal from the Agreement, all payments made by them, including the costs of delivering the item, except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method offered by the Seller.
○ The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for them.
○ The Seller may withhold the refund until receiving the Product back or until providing proof of its return, depending on which event occurs first.
○ The Consumer should return the Product to the Seller’s address provided in these Terms and Conditions immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back before the expiry of the 14-day period.
○ The Consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
○ The Consumer is only liable for the reduction in the value of the Product resulting from using it in a way other than was necessary to ascertain the nature, characteristics, and functioning of the Product.
9. In the case where, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store.
10. The right to withdraw from a distance agreement does not apply to the Consumer in relation to the Agreement:
○ in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy their individualized needs,
○ in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or for hygienic reasons, if the package was opened after delivery,
○ in which the subject of the service is an item subject to rapid deterioration or with a short shelf life,
○ for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller fulfills the service, they will lose the right to withdraw from the Agreement,
○ in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the period for withdrawal from the Agreement,
○ in which the subject of the service are items that after delivery, due to their nature, become inseparably connected with other items,
○ in which the subject of the service are alcoholic beverages, the price of which was agreed upon when concluding the sales agreement, and the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control,
○ in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,
○ for the delivery of newspapers, periodicals, or magazines, with the exception of a subscription agreement,
○ for the delivery of digital content that is not recorded on a tangible medium, if the fulfillment of the service began with the express consent of the Consumer before the expiry of the period for withdrawal from the agreement and after informing them by the Seller about the loss of the right to withdraw from the Agreement,
2. The period specified in paragraph 1 begins upon delivery of the Product to the Consumer or a person designated by them other than the carrier.
3. In the case of an Agreement that covers many Products that are delivered separately, in batches, or in parts, the period indicated in paragraph 1 runs from the delivery of the last item, batch, or part.
4. In the case of an Agreement that consists of regular delivery of Products for a definite period (subscription), the period indicated in paragraph 1 runs from taking possession of the first of the items.
5. The Consumer may withdraw from the Agreement by submitting to the Seller a declaration of withdrawal from the Agreement. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send the declaration before the expiry of this period.
6. The declaration may be sent by traditional mail, fax, or electronically by sending the declaration to the Seller’s e-mail address or by submitting the declaration on the Seller’s website – the Seller’s contact details are specified in § 3. The declaration can also be submitted on a form, a template of which is attached as Appendix No. 1 to these Terms and Conditions and as an appendix to the Act of May 30, 2014, on consumer rights, but this is not mandatory.
7. If the Consumer sends the declaration electronically, the Seller will immediately send the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the declaration of withdrawal from the Agreement.
8. Effects of withdrawal from the Agreement:
○ In the case of withdrawal from a Distance Agreement, the Agreement is considered not to have been concluded.
○ In the case of withdrawal from the Agreement, the Seller returns to the Consumer immediately, no later than within 14 days from the day of receiving the Consumer’s declaration of withdrawal from the Agreement, all payments made by them, including the costs of delivering the item, except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method offered by the Seller.
○ The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for them.
○ The Seller may withhold the refund until receiving the Product back or until providing proof of its return, depending on which event occurs first.
○ The Consumer should return the Product to the Seller’s address provided in these Terms and Conditions immediately, no later than 14 days from the day on which they informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back before the expiry of the 14-day period.
○ The Consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by regular mail.
○ The Consumer is only liable for the reduction in the value of the Product resulting from using it in a way other than was necessary to ascertain the nature, characteristics, and functioning of the Product.
9. In the case where, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as about the costs of returning the Product, will be included in the Product description in the Store.
10. The right to withdraw from a distance agreement does not apply to the Consumer in relation to the Agreement:
○ in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specification or serving to satisfy their individualized needs,
○ in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or for hygienic reasons, if the package was opened after delivery,
○ in which the subject of the service is an item subject to rapid deterioration or with a short shelf life,
○ for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller fulfills the service, they will lose the right to withdraw from the Agreement,
○ in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the period for withdrawal from the Agreement,
○ in which the subject of the service are items that after delivery, due to their nature, become inseparably connected with other items,
○ in which the subject of the service are alcoholic beverages, the price of which was agreed upon when concluding the sales agreement, and the delivery of which can only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control,
○ in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery,
○ for the delivery of newspapers, periodicals, or magazines, with the exception of a subscription agreement,
○ for the delivery of digital content that is not recorded on a tangible medium, if the fulfillment of the service began with the express consent of the Consumer before the expiry of the period for withdrawal from the agreement and after informing them by the Seller about the loss of the right to withdraw from the Agreement,
§ 11 - Complaint and Warranty
§ 12 - Pozasądowe sposoby rozpatrywania reklamacji i dochodzenia roszczeń
Out-of-court Ways of Settling Complaints and Pursuing Claims
1. Detailed information on the possibility for the Consumer to use out-of-court ways of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The Consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and pursuing claims:
○ The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Art. 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
○ The Consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Art. 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
○ The Consumer can obtain free assistance in resolving a dispute between them and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
1. Detailed information on the possibility for the Consumer to use out-of-court ways of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The Consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and pursuing claims:
○ The Consumer is entitled to apply to a permanent consumer arbitration court, referred to in Art. 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
○ The Consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Art. 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
○ The Consumer can obtain free assistance in resolving a dispute between them and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
§ 13 - Personal Data in the Online Store
1. The administrator of Customers’ personal data collected through the Online Store is the Seller.
2. Customers’ personal data collected by the administrator through the Online Store is collected for the purpose of implementing the Sales Agreement, and if the Customer consents – also for marketing purposes.
3. The recipients of Customers’ personal data from the Online Store may be:
○ In the case of a Customer who uses postal or courier delivery in the Online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary carrying out shipments at the Administrator’s request.
○ In the case of a Customer who uses electronic or credit card payment methods in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store.
4. The Customer has the right to access their data and correct it.
5. Providing personal data is voluntary, but failure to provide the personal data necessary to conclude a Sales Agreement, as indicated in the Terms and Conditions, results in the inability to conclude this agreement.
2. Customers’ personal data collected by the administrator through the Online Store is collected for the purpose of implementing the Sales Agreement, and if the Customer consents – also for marketing purposes.
3. The recipients of Customers’ personal data from the Online Store may be:
○ In the case of a Customer who uses postal or courier delivery in the Online Store, the Administrator provides the collected personal data of the Customer to the selected carrier or intermediary carrying out shipments at the Administrator’s request.
○ In the case of a Customer who uses electronic or credit card payment methods in the Online Store, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store.
4. The Customer has the right to access their data and correct it.
5. Providing personal data is voluntary, but failure to provide the personal data necessary to conclude a Sales Agreement, as indicated in the Terms and Conditions, results in the inability to conclude this agreement.
§ 14 - Final Provisions
1. Agreements concluded through the Online Store are concluded in English.
2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about any change with at least 7 days’ notice.
3. In matters not regulated in these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services; the Act on consumer rights, the Act on the protection of personal data.
4. The Customer has the right to use out-of-court ways of dealing with complaints and pursuing claims. For this purpose, they can submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.
2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, that is: changes in the law, changes in payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about any change with at least 7 days’ notice.
3. In matters not regulated in these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of electronic services; the Act on consumer rights, the Act on the protection of personal data.
4. The Customer has the right to use out-of-court ways of dealing with complaints and pursuing claims. For this purpose, they can submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.